Like the ripples that radiate from a water droplet, every employee's actions will have an impact on your customer and employee experience. We work with organisations that want to see their culture transformed and their organisation come to life. When this happens, everybody wins!
Like the ripples that radiate from a water droplet, every employee's actions will have an impact on your customer and employee experience.
We work with organisations that want to see their culture transformed and their organisation come to life. When this happens, everybody wins!
Superior service is known to stimulate client loyalty, growth and referrals. Great culture is known to stimulate productivity. Despite the positive evidence surrounding these two topics, getting them "right" remains challenging for organisations both big and small. Contact Service Excellence to see how we can help your organisation. About Service Excellence Services Contact Me
We should talk if you have: Disappointing commercial metrics Low win rates and higher rates of churn or credits can be symptomatic of underlying customer experience issues. Low customer satisfaction scores When your customers tell you they're unhappy it's time to act. Low engagement scores Happy staff = Happy customers. Employee friction will ultimately undermine every stage of the customer journey Poor Team Performance Dysfunctional teams make it harder to get the results you need and cause frustration, as well as slow progress. Service excellence pays for itself because: Customers raving about you on social media will generate leads 55% of customers will pay more to guarantee better service Repeat customers spend 33% more than new customers Your NPS Promoters will happily recommend you - referral win rates are 50-70%
Disappointing commercial metrics Low win rates and higher rates of churn or credits can be symptomatic of underlying customer experience issues. Low customer satisfaction scores When your customers tell you they're unhappy it's time to act. Low engagement scores Happy staff = Happy customers. Employee friction will ultimately undermine every stage of the customer journey Poor Team Performance Dysfunctional teams make it harder to get the results you need and cause frustration, as well as slow progress.
Customers raving about you on social media will generate leads 55% of customers will pay more to guarantee better service Repeat customers spend 33% more than new customers Your NPS Promoters will happily recommend you - referral win rates are 50-70%
Vision and Values Facilitation Culture/Engagement Assessments Culture Reform Projects Sales Training Service Delivery Training 121 Coaching and Mentoring Customer Journey Mapping
If you'd like to strengthen your service reputation and culture then let's talk 01895 590 560 Contact Service Excellence
If you'd like to strengthen your service reputation and culture then let's talk 01895 590 560 Contact Service Excellence