Service Excellence will transform your business
through bespoke training and engagement programs
to create a culture and customer experiences that inspire.
Transform Your Business
Superior service is known to stimulate client loyalty, growth and referrals.
Great culture is known to stimulate productivity.
Despite the positive evidence surrounding these two topics, getting them "right" remains challenging for many organisations both big and small.
Contact Service Excellence to see how we can help your organisation.
About Service Excellence Services Contact Me
We should talk if you have:
Disappointing commercial metrics
Low win rates and higher rates of churn or credits can be symptomatic of underlying customer experience issues.
Low customer satisfaction scores
When your customers tell you they're unhappy it's time to act.
Low engagement scores
Happy staff = Happy customers. Employee friction will ultimately undermine every stage of the customer journey.
Poor Team Performance
Dysfunctional teams make it harder to get the results you need and cause frustration, as well as slow progress.
Service excellence pays for itself because:
Customers raving about you on social media will generate leads
55% of customers will pay more to guarantee better service
Repeat customers spend 33% more than new customers
Your NPS Promoters will happily recommend you - referral win rates are 50-70%
What I Deliver:
- Training days on Service and Leadership
- Inspiring Workshops and Keynote Presentations
- 121 Coaching and Mentoring
- Programmatic Change
- Customer Journey Mapping
- Vision Creation and Actualisation
- Interim Leadership
If your service reputation and culture are a priority and you'd like to strengthen it then let's talk 01895 590 560
Who I Have Worked With ...
