Like the ripples that radiate from a water droplet, every employee's actions will have an impact on your customer and employee experience. 

We work with organisations that want to see their culture transformed and their organisation come to life. When this happens, everybody wins!

 

Transform Your Business

Superior service is known to stimulate client loyalty, growth and referrals.

Great culture is known to stimulate productivity. 

Despite the positive evidence surrounding these two topics, getting them "right" remains challenging for organisations both big and small.  

Contact Service Excellence
to see how we can help your organisation.

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We should talk if you have:

Disappointing commercial metrics

Low win rates and higher rates of churn or credits can be symptomatic of underlying customer experience issues.


Low customer satisfaction scores

When your customers tell you they're unhappy it's time to act.


Low engagement scores

Happy staff = Happy customers. Employee friction will ultimately undermine every stage of the customer journey


Poor Team Performance

Dysfunctional teams make it harder to get the results you need and cause frustration, as well as slow progress.


 

 Customer Service Training in UK
 

Service excellence pays for itself because:

Customers raving about you on social media will generate leads

 

55% of customers will pay more to guarantee better service

  

Repeat customers spend 33% more than new customers

 

Your NPS Promoters will happily recommend you - referral win rates are 50-70%

 

Service Excellence delivers .....

Bespoke Training 

Inspiring Keynote Presentations

121 Coaching and Mentoring

Programmatic Change

Customer Journey Mapping

Vision Creation and Actualisation

Interim Leadership

 

 

 

 

If you'd like to strengthen your service reputation and culture then let's talk 01895 590 560

                                                                                                  

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Companies Service Excellence Have Worked With 

 

 

 

 

 

 


 Customer Service Training in UK

 

 

 

Customer Service Training in UK

 

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