Service Excellence will transform your business
through bespoke training and engagement programs
to create a culture and customer experiences that inspire.

 

 

Transform Your Business

Superior service is known to stimulate client loyalty, growth and referrals.

Great culture is known to stimulate productivity. 

Despite the positive evidence surrounding these two topics, getting them "right" remains challenging for many organisations both big and small.  

Contact Service Excellence to see how we can help your organisation.

 

About Service Excellence  Services  Contact Me
 

 

Customer Service Training in UK

 

We should talk if you have:

 

Disappointing commercial metrics

Low win rates and higher rates of churn or credits can be symptomatic of underlying customer experience issues. 

Low customer satisfaction scores

When your customers tell you they're unhappy it's time to act.

Low engagement scores

Happy staff = Happy customers. Employee friction will ultimately undermine every stage of the customer journey. 

Poor Team Performance 

Dysfunctional teams make it harder to get the results you need and cause frustration, as well as slow progress.

 Customer Service Training in UK

Service excellence pays for itself because:

Customers raving about you on social media will generate leads

 

55% of customers will pay more to guarantee better service

  

Repeat customers spend 33% more than new customers

 

Your NPS Promoters will happily recommend you - referral win rates are 50-70%

 

What I Deliver:

- Training days on Service and Leadership

- Inspiring Workshops and Keynote Presentations

- 121 Coaching and Mentoring

- Programmatic Change

- Customer Journey Mapping

- Vision Creation and Actualisation

- Interim Leadership

 

Customer Service Training in UK

 

 

If your service reputation and culture are a priority and you'd like to strengthen it then let's talk 01895 590 560

                                                                                                  

Contact Service Excellence

 

 

 

Who I Have Worked With ...

 

 

 

 

 


 Customer Service Training in UK

 

 

 

Customer Service Training in UK

 

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