The Service Excellence story:
Who we are
Greg Segal
As long as I can remember it's been important that I make a positive difference in the world. During my time as a Sales and Service leader I learned the mechanics and nuances of the corporate world, but more importantly how to build a strong culture and teams that deliver results.
My passion is in developing people and the culture of the organisation they work in. When organisations commit themselves to the authentic pursuit of a superior employee and customer experience then they will also engineer success and satisfaction...FOR EVERYONE!
I like to roll up my sleeves and bring a hands-on consulting approach to your unique challenges/aspirations. I want to see you win!
Lisa McWilliam
Lisa has had the privilege of leading some of the top global creative businesses. She has managed diverse teams and talent across multiple markets and departments.
Her experience as CEO, MD and General Manager have enabled her to get a first-hand deep understanding about the importance of world- class leadership and the power, productivity and passion of a high-performance team.
Lisa’s innovative and win/win mentality means that we’re able to deliver positive results no matter the situation and her commercial experience will help create the link between evolution and business benefits.
You and your business are full of untapped potential that just needs the right intervention to harness it...
...that's where we come in.
What we do
Find Solutions
If you have poor customer service results, declining revenue or a culture of apathy, you may know something is wrong, but you might not have a clear path to resolving it. We will work with you to design a plan to address the areas that need reform.
Effective Change
Companies trust us because we make a difference, and we do it quickly. We believe in connecting with employees to embed new skills and behaviours that deliver lasting positive change and tangible results.
Mindset Shift
We want to inspire people’s imaginations. Our training, coaching, facilitation and advisory services will draw upon the operational elements but also stimulate the hearts and minds of your employees so that they too, are totally invested in the customer experience that your company provides.
Struggling to juggle transformation projects with your existing workload?
We can be an extension to your team that you can leverage
to bring transformation ideas to fruition.
Contact us today to see how we can help you to achieve.