Data: collectively all information that you submit to Service Excellence via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
We or us: Service Excellence
User or you: any third party that accesses the Website and is not either (i) employed by Service Excellence and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Service Excellence and accessing the Website in connection with the provision of such services; and
Website: the website that you are currently using, http://www.service-excellence.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
We may collect the following Data, which includes personal Data, from you:
For purposes of the Data Protection Act 1998, Service Excellence is the "data controller".
We will retain any Data you submit for an unlimited period.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
Service Excellence may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
To use all features and functions available on the Website, you may be required to submit certain Data.
You have the right to ask for a copy of any of your personal Data held by Service Excellence (where such Data is held) on payment of a small fee, which will not exceed £10.
Data security is of great importance to Service Excellence and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Service Excellence by email at firstname.lastname@example.org.
First published on Thu 13 06 2019